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Frequently Asked Questions about XORA Hair Color


Q. What is hair color level?


A. Levels are the degree of "lightness or darkness" of a color that is reflected or seen by the eye. Hair color is assigned a level number from 1 to 10 with 1 being black and 10 lightest blonde.

In other words, black reflects very little light and lightest blonde reflects the greatest amount of light. A level 10 blonde would be two steps lighter than a level 8 blonde. This system of levels applies to all colors and almost all brands commonly found.


Levels of Hair Color


1=Black
2=Very Dark Brown
3=Dark Brown
4=Brown
5=Medium Brown
6=Light Brown
7=Dark Blonde
8=Light Blonde
9=Very Light Blonde
10=Light Platinum Blonde


Q. How do I know what color is right for me?


A. You don't want a color that is too light or dark for your skin tone. Also, you want to stay with your coloring. If you have cool tones stay with a cool color family such as ash, beige, or violet. If you have warm tones stay with a warm color family such as natural, gold copper, red, etc.


Q. How do you determine which volume of developer to use?


A. 10 Volume is used when coloring tone on tone or darker.
20 Volume is used when coloring tone on tone or up to 2 levels lighter.
30 Volume is used when coloring up to 3 levels lighter.
40 Volume is used when coloring up to 4 levels lighter.

Q. How do you mix the color?


A. XORA mixes 2 parts developer to every 1 part of color.


Q. My hair is chemically damaged already and I don't want my hair to fall out. Is it safe for me to use XORA?


A. If your hair is severely damaged you may want to wait. XORA is very gentle since it has a very low ammonia content and has an avocado oil base, but you always need to be careful when dealing with severely damaged hair. Always do a strand test prior to any hair color service.


Q. Why can't I dye my hair with XORA if I've previously dyed my hair using a metallic dye?


A. Peroxide and metals chemically create hot chemical reactions. All permanent color is mixed with peroxide. Hair processed with metallic dyes cannot be colored or permed with any product containing peroxide.


Q. What makes XORA so different than the other hair color dyes out there?


A. XORA has a low ammonia content (less than 1%) and has an avocado oil base to protect the hair and scalp. Also, XORA uses micro color molecules for better color penetration, resulting in vibrant, rich, shiny color and incredible grey coverage.


Q. Why is it suggested to wear a shower cap and apply low heat to the hair after coloring it?


A. A shower cap will keep all body heat even on the hair. This will help the color look the same throughout your hair.


Q. Do I have to use the XORA line of developers with the XORA color?


A. Yes, XORA developers are silicone enhanced to create incredible shine and they are created to mix perfectly with XORA color.


Q. How do I get the brassy tones out of my hair?


A. If you are coloring darker use a color of your choice and it should cover up the brassiness. If you are coloring lighter use an ash base color and a 30 or 40 volume developer. Hair passes through the brassy stage through levels 6-8. Once hair is lifted pass level 8 all of the red or brassy tones will be removed from hair.


Q. If my ends are extremely damaged and porous, how much less time should I leave the color on the ends?


A. On overly porous hair the color should be left on no longer than 5 minutes.


Q. Can you use Satin over Henna dyes?


A. No.


Q. If I use the semi developer instead, how long can I expect my hair to retain the color?


A. Usually 4-6 weeks.


Q. Why is it that when I dyed my hair lighter, the roots came out a shade lighter than the rest of my hair? What can I do to fix this?


A. Your body heat is warmer at the scalp than on your ends. The heat makes the color work faster. Use a shower cap over your head to keep the heat even throughout your hair.


Q. When I dyed my hair, the ends turned out darker than the roots. Why did this happen? What can I do to fix this?


A. Your hair is porous on your ends because you have colored them before. You need to use a color filler first and process the color for no longer than 5 minutes on your ends.


Q. Why is bleaching the hair so damaging? What makes XORA bleach better?


A. Bleach contains high levels of oxygen. Pure oxygen alters vital structural parts of the hair creating unwanted damage. Satin Blue has no ammonia and lessens the damaging effects of oxygen on hair. Also, Satin-Blue has a wheat protein base to help repair damaged hair.


Q. Why is black a difficult color to remove?


A. Black color contains the most pigment and is therefore the most difficult color to remove.


Q. Why are red tones difficult to get rid of?

A. Most darker hair will pass through the level 6-8 stage as it lightens. In most cases the average person wants to be a level 7 color which is right in the middle of the red stage. An ash color will help to lessen the red underlying pigment from showing through. You may have to pre-lighten with bleach and then tone back with a color of your choice.


Q. What is the difference between XORA CoverGrey and other developers?


A. CoverGrey has wetting agents which make the color cling to the hair shaft better allowing for better color penetration. In addition, CoverGrey has mordents which allow the color to adhere to the internal workings of the hair much more effectively.


Q. What is CompLete and why should I use it?

A. CompLete is a chemical deactivating shampoo specially formulated to remove all salon chemicals from the hair and scalp. It conditions and restores fatty acids which are normally lost during chemical services.


Q. Will dying your hair too much cause it to eventually stop taking the hair color?


A. No, but you can get color build-up which will cause your hair to look dull and dry.


Q. My hair is already chemically damaged. Is there anything I can do to reverse the damage?


A. Use Reconstruct daily for 2 weeks. Process with a shower cap over hair for at least 20 minutes.


Q. How often should I deep condition my hair after coloring it?


A. You should use Reconstruct once a week and always before coloring. Process for at least 20 minutes with a shower cap over your hair.

Q. Will cutting my hair make it grow faster?


A. No. Hair grows 1/4� inch per month on average and has nothing to do with how often you trim it.


Q. How often do I need to retouch my hair?


A. Your hair should be touched up based on how fast your roots grow in. Usually every 6 weeks.


Q. Can I use XORA if I'm pregnant?


A. It is always recommended to consult with your doctor prior to any chemical service.


Q. I dyed my hair black and now I want to be a medium brunette. Can I just dye a lighter color over it?


A. No, you will need to use Color Oops or Color Reverse and then re-color with a medium brown color.


Q. I have black hair now, but want to be a blonde. Can I just dye a blonde color over it or do I need to first bleach it?


A. You will need to bleach your hair to the pale blonde stage and then re-color with a color similar to the color you want. Make sure you use a color filler and only process the color for 5 minutes. A strand test is highly recommended.


Q. Is there a men's line of hair care/color?


A. Yes, we have Suede that is available only at your salon. It is not for retail sale.


Q. If I have blonde hair, should I avoid excess chlorine in the water?


A. Chlorine can be damaging to hair. It is always recommended to protect hair from any damaging chemicals.


Q. Is it okay to mix colors to get a different shade?


A. Yes. All Satin colors can be mixed to create a custom color.


Q. What is a good way to prevent the color from getting on my skin and staining it?


A. Apply Vaseline around the hairline, forehead, and on the ears. Wear protective gloves.